Technical Support

For Technical Support Products purchased from Densei USA are backed by our dedicated support team. Please submit requests for technical support using one of the methods listed below. Support By Phone For technical support via phone, please call our customer support department at 651-636-3030 or Toll Free US 888-410-3030. Technical support is available during regular business hours from 8:30am to 5:00pm CT Monday through Friday. A 24 hour message system service is available for calls placed outside of regular business hours. Calls placed to this service are answered within one business day. Please leave the following information if calling outside of regular business hours: Name Company Name Company Phone Number Company Location Model, and serial number (if applicable) Brief description of support needed Best time to be reached. Telephone support outside of regular business hours may be available if arranged for in advance. There is an additional fee for this service. Please contact Densei during regular business hours for more information. Support By FAX Requests for technical support may be submitted by FAX 24 hours a day, seven days a week, at 651-636-2950. Faxed requests for technical support are responded to within one business day. An on-line printable request form is available HERE. Simply print the form, fill in the relevant information, and FAX the form to us. If not using the above form, please be sure the following information is on your request for support: Name Company Name Company Location Company Phone/Fax Number Model, and serial number (if applicable) Brief description of support needed Support By Internet / E-mail Requests for technical support may be submitted electronically 24 hours a day, seven days a week. Click HERE to use Densei USA on-line request form. Simply fill in the relevant information, and click [SUBMIT] to send the information. Electronic requests for technical support are responded to within one business day. Send E-mail request for information to: support@densei.com Please be sure the following information is included in the request: Name Company Name Company Phone / Fax / E-mail Model, and serial number (if applicable) Brief description of support needed